Hello @kevin7779 and @kernowlass, Thanks for troubleshooting, @kernowlass! I'm sorry you're having trouble escalating your dispute case, @kevin7779. Since you're unable to escalate your dispute to a claim within your PayPal account, I recommend contacting Customer Support right away. You can reach Customer Support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal. I hope this is resolved soon! - Meghan
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