A claim was opened for me by a PP associate after a glitch in the system that was preventing me from doing so after numerous attempts. I informe her of my reason for submitting the claim which is that the seller refused to honor their statement of guarantee for a full refund, The associate entered info and entering reason as item not as described. (She did not tell me this was reason she was entering. )When I laterwent into PP and saw this ,I responded in the notes as to my true reason- fraudulent statemt of guarantee. No matter how I responded seems my comments were ignored. Now case denied as noted that PP review showed that the item was not different than described..This was NOT my issue. How can I appeal their decision? Seller stated on site " 30-day Money Back..If you are not satosfied with your products, we will issue a full refund no questions asked." I was not satisfied, I contacted them within 30 days and they will not give me a refund! The sellers statement of a guarantee is FRAUDULENT I cannot believe PP denied my claim for a refund., How do I appeal their decision?
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