HI ,i'm going through the same issue. The best i can suggest is got to the courier , the last point of dispatch. The couriers are tracked by GPS and it can tell you exactly who delivered , when, and to whom , and will likely have a signature. The couriers gave me a print out , and that tells the truth. Bake them some cakes, that will win them over.😁 Mine is the same problem , case closed and now reopening of the case is gone. I will email PayPal with the facts. PayPal are helpful , i'm sure there will be a good outcome. Best regards.
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