I reported an ITEM NOT RECEIVED case to PayPal. Seller provided tacking number, and the parcel arrived to me, but it turned out that all gemstones are FAKE, they are made of glass. I made an "additional info" with these facts to PayPal (before the case got closed), but case have been closed because I received the items. And I can't open a new case for "ITEM NOT AS DESCRIBED". How can I reopen the case?
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