An Open Letter of Complaint Dear PayPal, I am writing this letter to express my concern with case ID-PP-L-315251990237 opened on the 19th of May 2022. Considering the facts, it is in your best interests to read this letter and act wisely. Regardless of how many complaints may receive from customers each day, or year for that matter. Each case is unique and it has far reaching implications for PayPal users when PayPal act without concern. For my case, PayPal is my billing platform for most of my customers. If PayPal suddenly limits the account with no open disputes in the resolution center, of course you may assume that the person who limited the account or the system which PayPal is designed around is for lack of better words is bad. As you will see below with the dates and times. There was no outstanding issues on the account. Case ID-PP-L-315251990237 Mon, May 16, 19:59 PM. Payment received from client 1 hour later, Mon, May 16, 20:04 PM. Dispute opened by client reason (item not as described) Description: Client did not message for a refund, did not send an email, and did not voice their concern with the seller before opening a case on PayPal. Their open case stated the seller fraudulent without proof. The buyer claimed sellers item is not valid but they did not wait for the item to be delivered. Question: How can a buyer open a case and claim a seller is selling fake items when no items were delivered? How can PayPal ask for proof of the said delivered items when the buyer opened a case 1 hour later? If the buyer assumes that everything is instant then how come PayPal supports this person? Mon, 16 May, 21:03. Seller messaged buyer asking for more details. “Hello Anchen, You ordered tickets off the site and opened a case an hour later. Did you even try to resolve this by sending an email? I think not. You didn't wait and therefore I assume you are without regard. Do you even know what PayPal chargebacks does? Please close your case on PayPal and we can resolve this. Your date is for today 16/05/2022 and we cannot provide you with manually issued tickets on such short notice. Please do not assume that we can meet your unrealistic expectations.” Mon, May 16, 21:20 PM The seller closed case and received a refund. The seller closed his own case on receiving the above request via email. He received a full manual refund with the refund transaction number 99498367RX247740T for the case ID 27C096086U631970L Thu, May 19, 9:11 AM PayPal locked my account Description: Even though the case was closed by the buyer and the transaction was refunded in full PayPal, the person behind the desk or automated system chose to lock my account for reasons still unknown. It is safe to assume that someone without proper training and thought process did this. I uploaded all of the erroneous documents requested without a reason as to why I am doing them. Kind Regards,
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