Hi - I've set up a secondary user on my business account, they are verified and active, they have the right email address, and I've reset their password several times but they still get an error when trying to log in. I've tried contacting Paypal support but they say there are no agents available and to retry during business hours, even though I was contacting them at 10:45am on a Friday. The only think I can think of is - with the secondary user I have set up, does the user need to go and create their own personal account first, before I add them as a secondary user to my business account? Is this needed when creating a secondary user? Any ideas on why they can't log in? Thanks
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