Hello @ningha,
Welcome to the PayPal Community! I'm sorry to hear you're running into some issues receiving fund. There may be a few reasons Why a payment is unclaimed, however if you've received funds from that company in the past - and no updates have been made to your account since the last time you've received funds from them - then it's most likely an issue on Ledger's end. I would recommend continuing to work with the sender to double-check what email address the payment was sent to.
Good luck!
- Jon K
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