hi, kernowlass! it is a chargeback opened by the buyer with their credit card company. here is the message from PayPal. "Your buyer has filed a chargeback with their financial institution reporting that someone made this transaction without their permission." But I have provided the customer with our consulting services in full. If a client has problems with 3D Secure, then this is the responsibility of the bank only, not mine. And may I ask for help from PayPal, I mean seller protection?
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