Thanks for your response. Problem is I do believe the sellers proof of tracking etc., is probably legit. But some carriers do sometimes confuse my address with the flat above me - I am 16A (in the basement) and there is a flat B and C - my flat is in the basement and the other 2 flats are above me with the door entrance at ground level. Seems some carriers tend to not understand what 'basement' means or they just don't bother to bring my parcel downstairs where I am and leave it somewhere it can be taken by a passerby. I really annoyed PayPal shud favour the sellers without first checking with me about their decision.
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