@mitsarovic Must escalate to a claim within 20 days from opening the dispute. Do not let it time out. In regards to return shipping, the seller has to agree and follow up on their promise. PayPal cannot force seller to provide it. If you’re not making headway in getting seller to pay for return shipping or dealing with resolving the issue, you should escalate for PayPal to step in to make a ruling according to PayPal buyer protection program policy. Now understand that you are not entitled to return shipping costs within disputes because PayPal cannot refund more than what you originally paid. PayPal does have a return shipping reimbursement program up to a set amount that you’ll have to be eligible for. You may sign up for it for future eligible returns if this one is not eligible. Refunded Returns - PayPal refunded-returns › general-conditions - PayPal
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