Hello,
I purchased a laptop from banggood.com and they shipped to me a faulty laptop( the screen doesn't work at all). I made a dispute and they recommend to fix the (brand new) laptop in my country and they will pay the expenses but I do not want to purchase a faulty brand new laptop so I asked for a full refund. They are currently slow on answering my questions.
Should I escalate the paypal dispute? Is this going to speed up my full refund or should I wait until the seller answers me if he can pay the return shipping fees of 150.70euros to return the laptop to them?
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