@liddown Did you file Item Not Received claim instead of Significantly Not As Described claim? That's why the decision was based on tracking information, not about receiving something but it's either not as described, damaged, lost in transit, etc and so you lost. Call customer service to change reason of dispute: Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US. Call early, during business hours, west coast time to try to get a US rep. Say "Live Agent" to the automated recording. If you do get a rep that you aren't comfortable talking with, or can’t assist, hang up and call again. Or private message via social media: Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal
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