In the words or Pink Floyd “is there anyone out there” Robots need not apply... I made a purchase, two knives, seller ships in cheap unlined envelope to me in the states. Envelope delivered, big hole no product, just empty envelope. Open dispute, send picture of the delivered envelope showing label, and hole. Open dispute, loose dispute. Because shipper send tracking information. I never said it wasn’t delivered. Stuck in robot hell, told to go to resolution center and can send more information. Dispute no longer listed, can’t send more info... Yes, $20 transaction and PayPal will lose my account because no human available to talk to that has a path forward. So here is the question does an empty damaged delivered envelope constitute the “merchandise being delivered” ? PayPal’s own FAC tells the seller to use proper packaging....
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