Hello @JohnRandallWils,
I'm sorry to hear about the frustration that this has caused. For this situation, I would suggest you contact us to provide additional details. You can send us a secure message through the PayPal account here. To contact Customer Service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter. I hope this helps.
Thanks!
MichelleW
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