The buyer has accidentally paid the wrong account via the @ method. They have requested funds are returned to them, after no response, have since had their bank reverse the transaction (as instructed by PayPal, the mistake was raised with them immediately) and paid me. After about a week they have been told by PayPal that they are the value of the purchase in debt (with PayPal) and that debt collectors will be instructed should the account not be brought up to date. Can PayPal do this? All advice leads to getting the beneficiary's email address and contacting them for a refund. The problem is, we cannot find the email address on here, so what are we to do? Surely PayPal should be helping out to ensure that the funds are returned? Yes, it was a friends and family transaction which we all use incorrectly. Just wondering if anyone has experienced anything similar and what the outcome was?
... View more