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since ‎Nov-14-2021
Country: C2
Type: Personal
Jackytrabbit
Jackytrabbit Contributor
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Re: Can not create a invoice template

by Jackytrabbit Contributor in Products & Services Archives
‎Nov-21-2021 07:34 PM
‎Nov-21-2021 07:34 PM
Hi JonK, Thanks for the reply. I am not a new comer to PayPal. I have been used PayPal for three years and I have create 10 invoice templates before. I am a web designer and I have been running a website for three years. I have some basic knowledges of solving web issues. What I am reporting here is a bug I think. It's been reporting "To send an invoice, your invoice total must be greater than zero." since the new version of UI was adpoted when creating a invoice template and I am sure the amount is not zero. I have tried safari/edge/chrome/firefox  and clear all the cookies and also under different language setting, it always reminds "To send an invoice, your invoice total must be greater than zero." every time. Even when I used an old template and nothing is changed, and saved it as a new named template, it still failed to saved as a new template and reported "To send an invoice, your invoice total must be greater than zero." I am very certain that I tried every scenario to create a invoice template. When the new UI was adopted, I have found this issue but there was a button of using the previous version of invoice template. I was able to create an invoice template using the previous template system at that time. But now the button is gone and the new UI is reporting the message and would not let me save a template. That's really frustrating.   ... View more

Re: Can not create a invoice template

by Jackytrabbit Contributor in Products & Services Archives
‎Nov-19-2021 10:53 PM
‎Nov-19-2021 10:53 PM
No one could help me with this? ... View more

Can not create a invoice template

by Jackytrabbit Contributor in Products & Services Archives
‎Nov-14-2021 05:33 PM
‎Nov-14-2021 05:33 PM
I have been using PayPal for three years. I always use invoice template. Several month earlier, the invoice system has to be switched to the old version to make it possible to create a template. But recently, the template can not be created anymore. Whenever I tried to create a template,it says "To send an invoice, your invoice total must be greater than zero." But I already have filled several items and the total amount is greater than zero.   Anyone can help me with this? I asked the PayPal China for help, they completely ignored the question. I think invoice template is an important feauture of PayPal service. ... View more
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