Hi @TeresaC1981, thanks for posting in our Community! I'm sorry to hear that you've had trouble with a payment. Friends and family payments are intended to be used for things like paying a friend back for lunch or sending a gift payment to family. These types of payments aren’t covered by PayPal’s Purchase Protection. You can find full details on Purchase Protection here. When there's a problem with a friends and family payment, we strongly encourage the sender and recipient to work together toward a resolution. If a resolution can't be met and you paid via card or bank, you may want to reach out to your financial institution to seek other dispute options. -Adam
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