Hello @leah3131,
Welcome to the PayPal community and thank you for your post.
I am sorry to know that you're unable to confirm your email address. Please know that if you're trying to confirm your email address via mobile phone then, I would recommend you to use a computer or a laptop to log in to your PayPal account and to confirm your email address. Sometimes, due to technical glitches, the mobile will not support the process\accept the request. If the issue persists, kindly reach out to our customer support team through the contact options available on our website so that advisors can help you further.
I hope this helps.
Ayesha
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