I ordered an item from a company which made it seem like it was in the UK (UK in the company title) but return address was actually in China. I returned the item within the 30 day timescale stated on the website at my own expense, with a tracking number, the item has been stuck now in customs for more than 4 weeks and I'm not getting anywhere with the customer service who are feigning ignorance in the matter. Where to go from here? And if I open a case with paypal what dispute reason to use as none of them seem to fit?
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