On October 16th I tried to purchase a Nintendo Switch through Facebook marketplace. I paid using paypal through facebook interface. However, after clicking to pay I received a paypal pop up notification that said that the transaction could not go through because there were issues with the seller's account. I then checked my facebook message and saw that the seller said that paypal won't work because their account has issues for 14 business days and basically that wouldn't be sending anything. I checked my paypal account and bank account and the money was taken from my account despite the error message so I called paypal. They said that I needed to wait a week to start a case for the item not being shipped. I called again today, October 25th, and the representative told me that they couldn't give me my money back at this time and that when "the back office" was done, it would be returned to me but "i shouldn't get my hopes up.". I inquired further because this was an absurd answer to me, considering what I know about whats going on and she let slip a "until the investigation is complete." I then inquired further as to whether or not I or the seller was under investigation and asked how paypal could just keep my money and then keep it indefinitely. She said she couldn't give me an answer. I got a little upset and told her i'd never use paypal again. She literally said "I wouldn't blame you" but she can't help me further. there has to be regulations that prevent this kind of practice. If the seller is under investigation, why should I be punished for it? How can I get my money back? How is it legal for paypal to keep it in a black hole indefinitely and not give me any information because of a potential facebook marketplace scammer? Why am I not being given any information about whats going on with my money? I will indeed probably never use paypal again. This is theft. EDIT: This was on a business account and im a longtime paypal user.
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