Hello, I revolt sold some boots via Facebook. Added in a description that the boots were slightly different colours and included photos that clearly showed the difference. The buyer now wants to return and have a refund because the “colour difference is too much for her” I feel this is quite unfair. I uploaded a photo; what more can I have done? But I don’t where I stand with PayPal, my friend has said there’s no point saying no to her because PayPal with just refund? Is this true? Can anyone give me some advice or help please? It’s the first time I’ve really sold anything that requires postage and tend to just stick to local pick up and now I feel gutted
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