Hello @tata0824,
Welcome to PayPal Community! I realize you may not have been able to receive promotional offer of $5. I know this can be concerning. Generally, most promotions have terms and conditions associated and may not be eligible. Alternatively, if you fit the criteria and have still not been able to receive the promotional offer, it could be possible that the promotion is at capacity and is no longer being offered.
I hope this helps!
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