hi, first time community question here: yesterday i bought (or tried to) an ipad pencil from o2 shop - checked out via paypal, used £13 of my paypal balance and the remaining with my debit card. filled out all my details, but then the o2 webpage reloaded to say that “something went wrong, call o2 to complete my order”. on paypal, the £13 has been taken from my wallet but the money has not been taken nor pending from my bank account. in my transaction history, the transaction is pending but says: “this is a temporary authorisation to make sure your funding source will cover the payment. your funding source will be charged when your transaction is completed.” i’ve not received an order email from o2 and when i called them they had no evidence of transaction but because i paid through paypal they said it might not have completed yet and to wait 3 days. should i worry about this? or do you think the payment will time out and i should re order? thanks for any advice or reassurance, i don’t want to worry as i can’t cancel the transaction myself via paypal as it’s pending!
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