@cress1 They can't receive funds to a U.S paypal account if they can't provide the i.d. requirements paypal are requesting. @Frb29 Unlikely to be honest you will ever be able to access those funds as I expect they are awaiting to be 'claimed' and not in your actual balance? Or if in your balance are pending until you provide the correct documentation? If so then the funds should return back to the sender if its showing unclaimed on their side at 30 days post payment and they can then send the funds to you another way. However to contact customer services to try and sort things out >>> Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages. 1. Paypal phones when available (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, during business hours you may also be able to message whilst logged out. Or 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
... View more