Hello @er1nh,
Usually with these kind of claims we would do a full review on your account to check any unusual activity and logins at the time the payments were made. It sounds like as we could not find any unauthorised activity on your account, we were unable to file in your favour. I would advise you to make sure you have changed your password & security questions on PayPal and ran a full scan for viruses on any device you currently use to ensure your account is secure.
-Donna
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