Did they ever get your money back? I have the same issue but I actually did not purchase the tickets. I explained that this was an authorized purchase but Mytickettracker will not just cancel it. I had to open a dispute and Paypal will let me know in 10 days. I am nervous since this company has pretty bad reviews online. They must been getting away with things for a long time. They sound confident that I won't get my money back. The people on the phone were so rude.
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