Hi! I have bought an item on ebay that the seller has shipped. He provided this fake DHL tracking number 00340434267372865723, which indicates, that the item was succsessfully delivered, but I did not received anything at the specified address and seller isn't responding to my messages... I have open cases in PayPal and how can I add more information about this case? I'm afraid to lose this case... Can you ask DHL what was delivery address? I can't get all the information, but you can read answer from DHL below... Thank you Arturs K. Dear Customer, Thank you for contacting DHL Parcel and DHL eCommerce regarding the delivery of your shipment. We regret you haven’t received your shipment yet. According to our system, your parcel is being returned to the sender. In your case, please contact your shipper or online shop to discuss options. An official investigation can only be raised by the shipper. We apologize for the inconvenience you have experienced during the delivery process. Best Regards, Customer Service Team Global Recipient Service DHL Parcel & DHL eCommerce Solutions Deutsche Post DHL –The Mail & Logistics Group This message is confidential and may be legally privileged. Please delete if received wrongly and inform sender if possible.
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