I've used PayPal for a long time and always assumed I would have buyer protection if something unlikely happened. The first time (September 2021) I filed a claim, I was denied. I purchased an item online and on what appeared to be a legitimate website that offered purchasing through PayPal. I thought that given they offered PayPal they couldn't be fraudulent since PayPal offers buyer protection. What reason would a scammer have for using a service that protects buyers? Wrong. PayPal facilitated the fraud. I bought the item, never received it, never received tracking from the seller despite repeated attempted contact. I filed a claim. The seller (from China) provided a tracking number for a package that couldn't possibly be mine given a) it came from Stockton, CA (not China) and b) the weight of the package was over 30 pounds (not the 2-3 pounds mine would have been). PayPal denied my claim because some random package with some random tracking number was delivered to some random address in my same city. PayPal didn't give **bleep** despite me providing information confirming this. I wish I had used my credit card, which would have given me far more protection than the fraud facilitators at PayPal. Lesson learned. I will not use PayPal for purchases moving forward. They are not safe and do not give one **bleep** about investigating fraud.
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