@marg1er0se NEVER close a dispute if you don't have your item or refund, even if the seller tells you to do so, so that they can process a refund, as that would be a lie. https://www.paypal.com/au/smarthelp/article/can-i-close-a-dispute-or-a-claim-faq1782?app=searchAutoComplete You can't close if you have escalated to a claim. You would need to contact customer services in that instance.
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