Hello. I have contacted a seller about an item that has yet to arrive since May 2021 (Last tracking was on 5th Aug, and it only says that the package has left the transit post. Nothing about which country it is in). They insist that the item is in my country, but I contacted my postal services 3 times now (Twice last week and once this week) and they have confirmed that the item with the given tracking number has not arrived. I have contacted both the courier (la poste) and the seller and neither seems to know the location of the item or if it still on the way. What course of action can you suggest?
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