I bought an item from a Chinese company, but the item I received does not come close to the item ordered. It's not even in the same hemisphere. I immediately contacted PP to get a refund and that is when my frustration started. The seller initially offered a 50% refund, which I refused. I was then told that I need to ship the product back at my own cost. I have a problem with this as the seller did not send me the item that I ordered. If it was a case of me changing my mind about the item, it would have been a different story, but this was a blatant attempt at defrauding me. After numerous confirmations and assurances that I would receive a full refund the moment that I provide PP with the shipping information, I shipped the product back. I gave it two days and contacted PP again, only to be given the run around by another consultant. I was assured that, when I provide them with stamped copies of the shipping slip, I would receive my refund. I went back to the shipping company, got the slip stamped, went to the South African Police Service and got the copy of the slip stamped and sent that to PP. Once again, more stories and no action. I asked that the conversation with PP be transferred to a manager and was told that no manager was available at the time, but that I would receive feedback within 24 hours from the manager as the consultant had already escalated the case due to apparent misinformation provided to me by the first consultant. I have had numerous assurances from both consultants that I would receive my full refund and I have done everything that PP requested me to do, yet none of these assurances where ever honored by PP. On the 5th of September the resolution center indicated that my dispute would be resolved by the 6th of September. On the 6th, this date was amended to the 11th of September. On 7 September, this date has once again changed and is now the 12th of September. I would like the following questions answered: 1. How do I get in contact with a manager directly? 2. Why are the consultant allowed to make promises and provide assurances that is not kept? 3. Why does PP not warn buyers before the transaction is processed that a seller has had x% queries or complaints registered against them? 4. Why is PayPal clearly protecting a seller that is defrauding buyers when all the evidence of this is provided to PayPal? 5. Last but not least, WHEN DO I GET MY REFUND?
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