Hi I have had a claim rejected due to the seller giving false tracking number , Royal Mail have confirmed it was a small packet with a different name and address. I have contacted the company advising this and contacted PayPal to inform them. They will not pursue it until Royal Mail send an email, which they won’t as they have sent it to the correct address on the label . So frustrating that they are not taking it seriously as it’s that a company posing as a legitimate business on Facebook and using PayPal. I went into their website etc , trying to safeguard this from happening. They posed as an American company, but it was a front for their Chinese business. Any help much appreciated
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