I’m just after a little bit of advice. I sold some Lego sets that were new and sealed via a Facebook Lego group. The buyer received them but she is now claiming the boxes were damaged in transit. She has sent me photos of the damaged boxes and wants a partial refund for them. I sold them to her for well under retail price and I don’t believe that the boxes were damaged by the post service as they were wrapped so well. I think she just wants something for nothing. I’m not a business seller but just wanted some advice as to whether PayPal would automatically side with her if she raises a dispute. The Lego itself is completely fine, just a few dents on the boxes.
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