I lodged a case through the Resolution Centre because after almost a month waiting, the goods were not received. Prior to that, correspondence with the 'seller' provided a 'tracking' number, but when I followed the link, the whole thing was in Chinese so I could not understand any of it. After various other contacts with the seller, they said the goods had been 'delivered' but would not provide further details. When I followed this up again, I got an email from them asking me to pay a further amount of money, as the parcel had to be 'redirected' and original postage did not cover it. Again, I asked for my money back. Then seller advises 'goods delivered and signed for', but despite more requests from me to provide details (maybe it had been delivered to the wrong address), all they stated was that it was 'delivered' to my local area - a place of over 5500 houses. I escalated the matter by opening a case through PayPal. After almost a month ago. Today I get notification that the seller has 'provided' evidence of delivery, but no other information. If the goods were left at the doorstep and someone stole them... they how could the parcel be 'signed' for? No indication what address it was 'delivered to' other than them saying 'it was delivered to the address on the order, but no copy of this order received. How can the Centre make a decision without at least checking with me the correct address... or, if indeed signed for... a copy of such proof? We are in a pandemic and under stay-home orders... It's not as though we are away from the house all day. What are my options, besides a justified critical review to the seller? And, why is there no appeal process in these disputes?
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