I am having the same issue. I recently purchased an item that I never received. No tracking info was provided. Now the only response I keep getting from the resolution center and the vendor is to return the item and they will give me my refund. How can I return an item that was never received? It seems to me that the resolution center must not be very proficient in the English language if they cannot even comprehend what the message is. I had never had issues with Paypal in the past but this year I have requested two refunds and neither has been approved. I doubt that I will consider ever using Paypal again if my second claim is not solved satisfactorily.
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