We run a buisiness where we create level design for 3D games. One of our clients is wanting a full refund, despite more than 2 weeks of work already being put in the commission. Our TOS, which the clients have to agree to, state if the client feels the product is unsatisfactory (he wanted a refund before it was even finished), they are liable for only a 15% refund. He is ignoring this, stating we are an unregistered company and our TOS means nothing and has opened a dispute. Is it true that if our company is unregistered, clients are exempt from all of our policies and TOS?
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