I am going through the same situation, I had a local computer shop appraise the difference in what I received and what I order, Paypal is giving me the run around that it doesn't meet their requirement. Each time I submit the documentation, it's like a stupid computer is an auto replying to my case. Please provide any information we ask you to send us within 9 days. If we don't hear back from you within this time frame, we may decide this case in the seller’s favor. We received your document. However, the document provided doesn't meet our requirements. The requested document should be provided by an unbiased third-party, such as a dealer, appraiser or another individual or organization that's qualified in the area of the item in question (other than yourself). The document should detail the extent of the damage or clearly explain how the item received significantly differs from the item advertised. Please provide valid documentation within the time frame specified above. This time period cannot be extended further.
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