I own a webpage with free content, but visitors can send me a 'Ko-Fi', similar to Patreon. These donations are typically a one-off, but my visitors can choose to send me monthly occurring Ko-FI's. One of my visitors has, either through Ko-Fi or through some other channel unknown to me, set up a monthly recurring payment by accident. She has notified me by mail asking to cancel this situation. I can't find her account on Ko-Fi, she is not listed among the 'subscriptions' in my PayPal account and I even tried to 'block' her within in PayPal. Nothing worked, so I have by now refunded her payments promptly for the last 6 months or so.
Is there any way I can block all future payments from a specific mail address or PayPal account?
Thanks in advance!
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