hello! I recently had a case when I bought a product by paid for it with family& friends option. Seller provided tracking info but never sent me pictures of the package or the product, so I have doubts that item been actually shipped. Additionally, I’m asked to pay high customs fees to DHL (carrier was used for shipping) and I’m not sure of the value declared on the customs form by the seller as I haven’t had a proof of what’s being shipped. What is the best way to proceed in this case? Seller isn’t communicating with me anyone and blocked me. I was thinking to refuse the package and asked paypal to help me with getting my money back once seller got the package returned to her. Will paypal help me in this situation since payment wasn’t made as goods and services and I don’t have buyer protection? thanks for advises.
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