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You have to actually call PayPal to get your money back. I just got my refund yesterday. The new scam is toolboxes at ridiculously cheap prices. My husband had to have one even though I knew it was too good to be true. Just happy I was able to get a refund. They initially denied my claim because the seller provided a tracking number but when I spoke to customer service they investigated and ruled in my favor instead.
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They will deny your claim but if you call and actually speak to someone they will change it and award the case to you. Takes a long time to sit on hold but it was worth it to get my money back.
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