So I recently had the same issue and I'm actually on the phone with customer service now and APPARENTLY its because my wifi was using a VPN and/or proxy and that's strictly prohibited as stated in the Terms of Use. I had no idea my wifi was automatically doing it so I'm hoping & praying that they will overturn this decision🤞🏼. I'll let you know if I have any luck and what steps I took to do so. **GOOD LUCK TO ANYONE DEALING WITH THIS SAME ISSUE ✌🏼👍🏼
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