Welcome to PayPal's Community Forum! From what you've described, it sounds like you're trying to resolve an account limitation. I'd love to help. Purchase receipts provide us with details about how you acquired the items that are being sold on PayPal. Since you're unable to upload the document we've requested, I recommend creating a word document explaining why you cannot supply that information. Once all of the steps in the Resolution Center are completed, the information will be sent to the relevant teams to be reviewed.
I hope you receive an update soon!
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