Hi members, It's been long since I used my paypal account. When I logged in recently to do a transaction, I added a new card, and made a payment. The money was deducted but was not confirmed by the merchant i was paying. The next day when I logged in, Paypal asked to verify my account using the phone number i opened it with years ago. Paypal said it is because of "The Second Payment Services Directive (PSD2) " So I can't login to reach customer care to raise a ticket. I can only reset my password via email, and after login, i get the screen i have attached here.
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