So I recently spent £202 at an online shop, via PayPal. I paid solely from my debit card, which is with HSBC. For whatever reason, I immediately rang up the shop to cancel this order, and they gave me a full refund. When I asked how long the refund would take to come through, they said it would be immediate. Whilst still on the phone, I checked my PayPal mobile app and saw both the -£202 and +£202 in the activity tab. This was nearly 5 days ago. However, on my mobile banking app, the initial transaction of £202 to the shop is still pending, and there is no sign of my refund on my bank whatsoever. PayPal lists the initial payment as refunded, and the refund as completed. I’m wondering when my bank is going to catch up? As the online retailer cancelled the order as soon as it had been placed, will my bank view that as them not processing the transaction?
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