Hi - I would appreciate some input here. I ordered an item and was sent a completely different, damaged item. The seller first offered a 50% refund which I declined and now says he will refund the full amount if I return the item at my cost. Paypal has said they will pay the shipping cost, but because the item arrived to me already damaged I am concerned that they seller will use this as an excuse not to refund me. I have taken photos but apparently that is not enough. I was first asked to find a manufacturer of similar products and get a Damage Document filled out, which is just ridiculous. Paypal then agreed to let me sign a Statutory Declaration about the damages. I now have to find a JP, get this signed off, go to the Post Shop, buy a bag, pay for the postage, ensure I get tracking and upload all of this to Paypal. This has created a ridiculous amount of running around and inconvenience for me which is difficult as I work long hours. Even though Paypal will cover the postage costs, this whole situation is unfair. My argument is this - I have paid for an item I did not receive. The seller should immediately be made to refund the full amount. Creating work and inconvenience for me is just not acceptable. Paypal used to be all about protecting the buyer and this is why I buy everything through Paypal - or should I say that I have until now. I would love to hear some advise or words of wisdom.
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