I hope this information will be helpful for all those who sell their products using PayPal.
I am a seller and I am new to Paypal, so had only 2 transactions, and how one of them was like:
- The customer placed an order for a custom product (production time 2-4 weeks)
- We have received payment with PayPal and started production
- When the order was shipped, the customer blocked our number and claimed PayPal for a refund
- PayPal opened a case and charged us for the full amount, giving us time to provide shipping information
- We provided shipping information and DHL tracking number
- PayPal closed a case saying "contact your buyer directly to reach a resolution"
- Now my PayPal balance is -583 USD and it says "Add money to your account or the case will be referred to collections"
I just wonder what if that would be a 10 000 USD amount? Anyone can come and fraud you with PayPal with no seller protection.
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