Hi all, I was able to resolve my dispute with PayPal, favorably. While my dispute was open I contacted UPS by email (that way everything is in writing) and supplied them with the fake tracking number and asked them to verify that the tracking number was not associated with my name or address, which they did. Ask UPS to respond with an email that solely addresses the tracking number: listing the tracking number, and that it was not associated with your name or your address (make sure both are actually listed in the email). Upon submitting this information via the PayPal assistant customer service chat they determined that it was definitive proof and immediately resolved the dispute in my favor and are issuing a refund. I know that this is tedious and frustrating, but get EVERYTHING in writing (use email and chat functions as much as possible and keep copies of the chat transcripts) and submit your proof as soon as you receive it. If your case is still open you can hopefully avoid it being closed unfavorably and having to file an appeal. I wish you all the best of luck!
... View more