Hi, I've recently purchased a 1200$ statue (shipped from Italy to Slovakia) and want to ask you about some weird things with the seller. The statue arrived damaged, so I filed a damage claim with UPS, sent photos and other documentation, and they accepted the claim and told me that they will proceed to refund the money to the seller. Later on, however, the seller contacted me that they want additional 160$ for shipping costs before proceeding with the refund. As it turned out, he wrongly entered the shipping details - lowering the size and weight of the package and therefore the total shipping cost. (Paid 50$ for it instead of 210$). I wouldn't mind paying the additional 160$ but as it turned out, the seller doesn't have any documentations regarding the value of the item (bills for the statue) and the shop where he bought the statue did apparently close a long time ago. I asked my local UPS team if providing them with the prices on websites on which the statues were being sold would be enough but they answered that they will consult this stuff with the seller. 1,5 month has passed since then and my patience is running out, it's a simple yes or no question and the seller wasn't able to get me the answer yet. Furthermore, as I realized, some parts of the statue must have been broken prior to the shipment because he said that it should be like it (with two displayable broken parts (the statue arrives in multiple parts that are suppose to connect with magnets)) when I contacted him about the damage. Should (and could I still? -> it's been 2 months since the payment) I open a damaged item claim? I'm afraid that I will be forced to ship the statue back to the seller, the shipping costs are outrageous here in Slovakia, it would cost 400$ to ship the statue back and I didn't know that before the purchase bacause the seller purposefully entered wrong details. Could you please help me out with this situation? Best Regards, Marko
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