@CrunchyBob As you don't have the friends/family option in your country then they would have had to send it using the goods/services option and so paypal saw your payment as a payment for goods and services and you as a seller. Maybe they should have used xoom? https://www.xoom.com/ Anyway try marking the transaction as processed then the sender may have the option on their account to mark the transaction as delivery/satisfied. If the sender confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always available or guaranteed. If not then sadly its 21 days.
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