My advice is to never use a debit card as they take your cash in hand. Always use a credit card and one that you are comfortable with the customer service. I got scammed on pay pal buy a company that ended being in China. They used a tracking number that they had obtained for some product that got delivered to some other address. When I started a dispute, Paypal said the tracking number said it was delivered so therefor I must have gotten the product...well 1. I doubt the USPS put a futon mattress in a mailbox 2. I contacted USPS and they compared my address with the tracking and obviously it wasn't the same. Fortunately I put the charge on my credit union visa card and explained the situation to them (they actually listened) and they reversed the charge. My final solution was that I have not nor will I ever use Paypal again. Had I just spent the extra couple of seconds to pay directly by credit card in the first place, I could have skipped the middleman and had the charge reversed without wasting my time trying to go through Paypal. This response is the first time in 8 months I've even logged on to Paypal as I got a notifcation about this topic. I thought I had cancelled my Paypal account. This is a reminder that I need to make sure that gets done. If you have a decent credit card, there's really no reason to use Paypal.
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I Had the exact same problem I ordered a futon mattress. The seller never gave me any info on expected delivery and wouldn't return my messages. I had Pay Pal investigate. Pay Pal said the seller provided a tracking number. I tracked the number and it said item delivered in mail box. I contacted USPS. They informed me that the delivery was not to either of my known addresses. I tried to add this info on the resolution center on Pay Pal but it wouldn't let me. Pay Pal then said "item delivered. Case closed" Yet if Pay Pal had done any kind of investigation they would have known the tracking number did not match the shipping address I gave the seller. So now I'm hoping my credit card company will help me out. I'm closing my Pay Pal account as there are plenty of other options. Don't know if it is legit but have read some postings that say Pay Pal is in on these scams. I'm done with them.
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